Guides
Knowledge base and help centre guides
How to run a help centre and a team knowledge base well, written from building one: what an AI knowledge base is, moving platforms without breaking links, keeping articles right, and connecting AI agents.
- 1What is an AI knowledge base?
What it is, how it answers from your articles, what to look for and where it goes wrong.
Read the guide - 2What is an internal knowledge base?
What goes in one, how it differs from a help centre, and how to start one your team will use.
Read the guide - 3Migrating a help centre
Keep every article address, redirect the rest, and check search engines follow, with notes for each platform.
Read the guide - 4Keeping docs up to date
Why help articles drift, who should own them, and the signals that tell you what to fix next.
Read the guide - 5Writing articles for AI
How to structure and word articles so an AI assistant finds the right one and answers correctly.
Read the guide - 6MCP for help centres
Add a remote MCP server to Claude, Claude Code, Cursor, VS Code and ChatGPT, and what to ask it to do.
Read the guide - 7FAQ schema
FAQPage JSON-LD with a working example, where Google shows it today, and why it still helps.
Read the guide