Chatbase alternatives

The best Chatbase alternatives

Every tool here puts an AI in front of your customers. They differ in where its answers come from, whether people can read them too, who checks what it writes, and where the questions it can't answer go.

Try AskBase on your own contentImport your help centre, or draft one from your website. Free.

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At a glance

Chatbase first, for reference, then the alternatives.

  • Chatbase

    Teams that want a configurable AI agent that takes actions, on several channels.

    Help centre
    Not listed on its pricing page.
    How the AI answers
    An AI agent trained on the sources you add, with AI Actions; Pro suggests sources to add.
    Inbox and channels
    Slack, WhatsApp, Messenger and Instagram from Hobby; a helpdesk inbox, voice and telephony from Standard.
    Starting price
    From $40 a month, or $32 a month billed yearly.

  • AskBase

    Teams who want a help centre customers can read, an AI that answers from it, and a shared inbox for the rest.

    Help centre
    Published on every plan, on your own domain from $29. Each article is for everyone, the AI only, or your team.
    How the AI answers
    Only from your published articles, linking the ones it used. When they don't cover a question, it says so and offers your team. A person approves every AI draft.
    Inbox and channels
    Shared inbox for support email from $29. No live chat, phone or messaging apps.
    Starting price
    Free; paid plans from $29 a month for the whole team.

  • Intercom

    Teams built around live chat, who want an AI agent that can also carry out workflows.

    Help centre
    A public help center on every plan; private and multilingual from Advanced.
    How the AI answers
    Fin answers customers and can complete workflows (Procedures), handing over to a person when asked.
    Inbox and channels
    Messenger live chat, shared inbox and ticketing on every plan; WhatsApp and SMS charged per use.
    Starting price
    From $29 per seat a month, billed annually, plus $0.99 per Fin outcome.

  • Help Scout

    Small and mid-sized teams who want one shared inbox across email, chat and messaging apps.

    Help centre
    Docs sites: 1 on Free, up to 5 by plan, more at $20 a month each.
    How the AI answers
    AI Answers (an add-on) answers from your website or other sources you add, with your team a click away.
    Inbox and channels
    Shared inbox on every plan; live chat, SMS, WhatsApp, Instagram and Messenger from Standard.
    Starting price
    Free for up to 5 users; paid from $25 per user a month, billed annually.

  • Crisp

    Small businesses whose support happens in live chat and messaging apps.

    Help centre
    From Essentials: your own domain, multiple languages, sitemap and SEO settings.
    How the AI answers
    An AI chatbot built with a no-code workflow builder; an AI agent trained on your data on Plus.
    Inbox and channels
    Live chat and shared inbox on Free; WhatsApp, Instagram, SMS, Line and Viber from Essentials.
    Starting price
    Free; paid from $45 a month per workspace.

  • Document360

    Documentation teams running several public and private knowledge bases.

    Help centre
    Several projects, public or private, each with its own users, domain and branding.
    How the AI answers
    Eddy AI search and answer in the knowledge base; an AI Chatbot add-on answers from it, websites, files and tickets.
    Inbox and channels
    Integrates with help desks such as Zendesk, Freshdesk and Intercom.
    Starting price
    Not published; quoted for your setup.

From each tool's own pricing page, checked 15 October 2026; each entry below links to its source. Chatbase's page doesn't say how many message credits one answer uses.

Why teams look for a Chatbase alternative

Answers only inside the chat

A chatbot keeps its answers in the conversation. A published help centre lets customers, and search engines, find them without asking.

Seeing what the AI knows

When the AI answers only from published articles, you can read exactly what it knows, and fix an answer by editing the article.

A person checks what the AI writes

Some teams want the AI to draft the missing answers, but nothing to go live until someone on the team approves it.

Somewhere for the rest

When the AI can't answer, the question needs to reach a person. Some teams want that inbox in the same tool.

The alternatives

We make AskBase, so it's first. The rest are in no particular order. Each says who it suits, what it's good at and what to weigh.

  1. 1

    AskBase

    Teams who want a help centre customers can read, an AI that answers from it, and a shared inbox for the rest.

    Good at

    • A real, published help centre that customers, search engines and the AI all read
    • Answers only from your articles, links its sources, and says “I couldn’t find that” rather than guessing
    • Drafts what's missing from your website, your current help centre or your documents (PDF, Word, Markdown); a person approves every draft
    • Content gaps: the questions it couldn't answer, grouped by meaning and ranked by how often they're asked
    • Import any public help centre by pasting its address; on your domain, every article keeps its address
    • A shared inbox for the questions the AI hands over, with team members and AI answers included in each plan

    Worth weighing

    • No live chat: the chat on your site is the AI, with “Email a person” beside it
    • Email is the only inbox channel: no phone, SMS or messaging apps
    • No SLAs, priorities or automation rules yet
    • The AI answers questions; it doesn't take actions in other systems
    • The Free plan is for one person, without your own domain
    Help centre
    Published on every plan, on your own domain from $29. Each article is for everyone, the AI only, or your team.
    How the AI answers
    Only from your published articles, linking the ones it used. When they don't cover a question, it says so and offers your team. A person approves every AI draft.
    Inbox and channels
    Shared inbox for support email from $29. No live chat, phone or messaging apps.
    Price
    Free, then $29, $79 or $199 a month, with 1, 3, 10 or 25 team members included.
    How the AI is charged
    Included in the plan: 50, 750, 3,000 or 10,000 AI answers a month. No fee per answer or per resolution.

    From the AskBase pricing page, checked 15 October 2026.

  2. 2

    Intercom

    Teams built around live chat, who want an AI agent that can also carry out workflows.

    Good at

    • Live chat, shared inbox, ticketing and a help center in one product
    • Fin can carry out workflows (Procedures), not only answer questions
    • Fin also works with other helpdesks, such as Salesforce, HubSpot or Freshdesk
    • Workflow automation and round robin assignment from Advanced; SSO, HIPAA support and SLAs on Expert

    Worth weighing

    • Cost grows with seats and with every Fin outcome
    • Product tours, checklists and surveys are a separate add-on
    Help centre
    A public help center on every plan; private and multilingual from Advanced.
    How the AI answers
    Fin answers customers and can complete workflows (Procedures), handing over to a person when asked.
    Inbox and channels
    Messenger live chat, shared inbox and ticketing on every plan; WhatsApp and SMS charged per use.
    Price
    Essential $29, Advanced $85, Expert $132 per seat a month, billed annually. 14-day free trial.
    How the AI is charged
    Fin AI Agent: $0.99 per outcome, at most once per conversation. No charge if Fin can't answer or the customer asks for a person.

    From the Intercom pricing page, checked 15 October 2026.

  3. 3

    Help Scout

    Small and mid-sized teams who want one shared inbox across email, chat and messaging apps.

    Good at

    • One inbox for email, live chat, SMS, WhatsApp, Instagram and Messenger
    • Docs sites alongside the inbox, with several knowledge bases from Standard
    • Basic workflows and an SLA policy from Standard; advanced workflows on Plus
    • Salesforce, Jira and HubSpot integrations and unlimited AI Drafts on Plus

    Worth weighing

    • The AI is an add-on, charged per resolution on top of a per-user plan
    • The free plan allows 100 contacts a month
    Help centre
    Docs sites: 1 on Free, up to 5 by plan, more at $20 a month each.
    How the AI answers
    AI Answers (an add-on) answers from your website or other sources you add, with your team a click away.
    Inbox and channels
    Shared inbox on every plan; live chat, SMS, WhatsApp, Instagram and Messenger from Standard.
    Price
    Free for up to 5 users. Standard $25, Plus $45, Pro $75 per user a month, billed annually (monthly billing costs more).
    How the AI is charged
    AI Answers add-on: $0.75 per resolution, billed monthly, with a 3-month free trial and a monthly spending cap.

    From the Help Scout pricing page, checked 15 October 2026.

  4. 4

    Crisp

    Small businesses whose support happens in live chat and messaging apps.

    Good at

    • Website live chat and a shared inbox, even on the free plan
    • WhatsApp, Instagram, SMS, Line and Viber in one inbox from Essentials
    • A no-code workflow builder for chat flows
    • A flat price per workspace, with 4 to 20+ seats included on paid plans

    Worth weighing

    • The help center starts at Essentials
    • AI is measured in credits, estimated in automated conversations
    Help centre
    From Essentials: your own domain, multiple languages, sitemap and SEO settings.
    How the AI answers
    An AI chatbot built with a no-code workflow builder; an AI agent trained on your data on Plus.
    Inbox and channels
    Live chat and shared inbox on Free; WhatsApp, Instagram, SMS, Line and Viber from Essentials.
    Price
    Free with 2 seats, then Mini $45, Essentials $95, Plus $295 a month per workspace. Extra agents $10 a month.
    How the AI is charged
    AI credits included: $5 on Mini (around 90 automated conversations), $25 on Essentials (around 450), $75 on Plus (around 1,350). None on Free.

    From the Crisp pricing page, checked 15 October 2026.

  5. 5

    Document360

    Documentation teams running several public and private knowledge bases.

    Good at

    • Several projects, public or private, each with its own users, domain and branding
    • Revision history, approval and publishing workflows, review reminders and reusable content blocks
    • SSO, SCIM, IP restriction, a choice of datacenter region, SOC 2 Type II
    • Import from Word and Confluence; export to PDF

    Worth weighing

    • No prices on the page: the quote depends on team accounts, workspaces, languages, security and AI usage
    • The AI Chatbot for customers is an add-on
    Help centre
    Several projects, public or private, each with its own users, domain and branding.
    How the AI answers
    Eddy AI search and answer in the knowledge base; an AI Chatbot add-on answers from it, websites, files and tickets.
    Inbox and channels
    Integrates with help desks such as Zendesk, Freshdesk and Intercom.
    Price
    Not published: quoted for your setup, after a 14-day free trial. See their pricing page.
    How the AI is charged
    Eddy AI (writing agent, AI search and answer) comes with plans; the AI Chatbot is an add-on.

    From the Document360 pricing page, checked 15 October 2026.

Which one to choose

  • A help centre people can read, an AI that answers only from it, and a shared inbox: AskBase
  • Live chat with an AI agent that carries out workflows: Intercom
  • A multichannel shared inbox with AI answers added on: Help Scout
  • Live chat and messaging apps for a small business: Crisp
  • Large documentation sites, with an AI chatbot add-on: Document360
  • An AI agent with actions, voice and a choice of models: stay with Chatbase

Questions people ask

What's a good alternative to Chatbase?
If you want customers to be able to read the answers as well as ask for them, AskBase publishes a help centre and puts an AI on your site that answers only from it. If you want an AI agent that takes actions on many channels, Chatbase or Intercom do more of that.
Do I need to train the AI?
Not with AskBase. It searches your published articles for every question and answers from what it finds. Edit an article and the next answer uses the new version.
What happens when the AI doesn't know?
In AskBase, it tells the customer it couldn't find that in your documentation and offers your team, rather than guessing. The question is added to your content gaps, and AskBase can draft the missing article for a person to approve.
What if my content isn't in a help centre yet?
AskBase can draft the articles from your website or from documents you upload (PDF, Word or Markdown). Anything it couldn't confirm is marked for you to check, and nothing is published until a person approves it.
How is Chatbase priced?
Chatbase's pricing page lists Hobby at $40, Standard at $150 and Pro at $500 a month, or $32, $120 and $400 a month billed yearly, with 700, 4,000 or 15,000 message credits. We checked it on 15 October 2026.

More comparisons

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