Knowledge base software

The right answer, right away

Start from what you already have: your website, your current help centre, or the PDFs and documents on your drive. AskBase turns them into a help centre your team approves, then answers customers from it, passes anything it isn’t sure of to your team, and learns from every reply.

help.yourcompany.com / Billing / Changing your plan

Billing · Everyone

Changing your plan

Move between plans at any time from Settings → Billing. Upgrades apply straight away, and you’re only charged for the days left in the month.

Downgrading

A downgrade takes effect at your next renewal, so nothing you’ve paid for is lost.

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Instant answers

Sourced from our help centre

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Popular questions

How do I change my plan?Where are my invoices?Can I export my data?
Ask a question…↑

AI answers can be wrong. Check the sources.

Most wrong answers aren’t the AI’s fault. They come from a help centre that’s out of date. AskBase keeps what your answers come from right, so the answers stay right.

Knowledge that keeps answers right

  1. 1

    Start with what you already have

    Point AskBase at your current help centre and every article comes across at the address it had, so links and rankings carry over. Add your website and any PDFs or documents, and it drafts the articles that are still missing for you to approve.

    Importing from help.yourcompany.com…

    0 articles

    • 2

      Answers with a source, or from a person

      Every AI answer shows the article it came from. When it isn't sure, it says so and hands the customer to your team, in a shared inbox where replies start from an AI draft.

      Open 4Mine 2Snoozed
      • Felix Brandt18mExport stopped after the downgrade
      • Aiko Mori1hSSO for the whole team?
      • Diego Ramos3hRe: Invoice for March
      OpenBillingvia support@yourcompany.com

      Hannah Okafor · 9:41

      Can our invoices show our VAT number? Our accountant needs last month’s too.

      Write a reply…

      Undo for 5s after sendingSend and close▾
    • 3

      Every reply teaches it

      Questions the AI couldn't answer are grouped so you can see them. What your team tells customers becomes a suggested fact or article update, so the same gap doesn't open twice.

      Asked, not answered30 days
      • Setting up single sign-on14×Write article
      • Exporting reports to CSV9×Write article
      • Is there a Zapier integration?6×Write article
      • Changing the workspace owner4×Write article

      Questions the AI couldn’t answer, grouped by meaning. Most asked first.

    Importing from help.yourcompany.com…

    0 articles

      Stays right as your business changes

      Every conversation feeds what AskBase knows. Something new said once becomes a fact, the articles catch up, and every answer after uses it.

      1. Conversation→
      2. Fact→
      3. Articles→
      4. Answers

      Inbox · Is there a size limit on PDFs?

      Hi! Is there a limit on how big a PDF can be? Mine is 80 MB.
      No problem: since last week PDFs can be up to 100 MB, so you’re fine.

      Ruth, support · just now

      Your teammate tells a customer something new.

      Facts that stay right

      AskBase pulls the key facts from your website and articles (prices, limits, policies), flags where they disagree, and when one changes, shows which articles need updating. Your team confirms them; answers rely on them.

      Articles that keep up

      It drafts new articles for questions nobody has answered yet, and updates for ones that have fallen behind. Nothing goes live until someone on your team approves it.

      Screenshots of your real product

      AskBase signs in to your app, does its main tasks step by step and writes the how-tos with a screenshot of every step. When your product changes, the screenshots do too.

      Write it once. Choose who sees it.

      Everyone

      Published on your help centre, found in search, and used by the AI to answer customers. Most articles live here.

      AI only

      The AI can answer from it, but it isn't listed on the help centre — for details people ask about but shouldn't need to browse.

      Team only

      For your team: policies, escalations and how-tos. Searchable by your team and used in their AI drafts. Customers never see it.

      Everything in one place

      Questions people ask

      What is knowledge base software?
      A tool for writing, organising and publishing articles so people find answers themselves — customers on a help centre, your team in an internal knowledge base.
      Does the AI make things up?
      It answers only from your articles and the facts your team has confirmed, shows where each answer came from, and passes the question to a person when it isn't sure.
      Does AskBase change my articles on its own?
      No. It drafts new articles and updates as suggested changes. Nothing is published until someone on your team approves it.
      Is it only for customer support?
      No. The same knowledge base can hold articles only your team sees, and the AI uses them when it drafts replies. One place for what your company knows.
      Can I import from another tool?
      Yes. Give AskBase your current help centre's address and it imports the articles with their formatting, each at the same address on your domain.
      Does it work in other languages?
      Yes. The help centre and chat come in 24 languages, the AI answers in the customer's language, and the inbox translates emails both ways.
      Can my team write without publishing?
      Yes. Invite them as Contributors: they draft and edit, then send changes for review. An admin publishes them, and they hear back either way.
      Is there a free plan?
      Yes: a published help centre, the AI chat and 50 AI answers a month, with no credit card and no time limit.

      Give every customer the right answer.

      Free to start. Bring your website, help centre or documents, and approve what AskBase drafts.

      Get started free

      Free plan · No credit card