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Help desk software

Help desk software that keeps every customer question on track

Every email to support@ becomes a ticket with an owner and a status. Your team sees what's open, what's waiting on the customer and what's done — and an AI chatbot answers the routine questions before they become tickets.

Get startedSet up in an afternoon. No credit card.

Ticketing without the busywork

A shared login or a forwarding list works until two people answer the same customer, or nobody does. A help desk gives every question an owner.

Every email becomes a ticket

Forward your support address and each new email opens a ticket. Replies from the customer land in the same ticket.

Open, waiting, closed

Reply and the ticket waits on the customer. When they write back it reopens by itself, at the top of the list.

An owner for everything

Assign tickets to teammates. Replying assigns it to you, so nothing gets answered twice.

Internal notes

Leave context for your team right in the ticket. Customers never see notes, and neither does the AI.

Views that match how you work

Mine, unassigned, waiting on customer, closed — each with a count, so you know what needs doing.

Email that threads properly

Replies go out from your address and thread correctly in the customer's inbox, with quoted text trimmed from theirs.

Fewer tickets in the first place

The AI chatbot on your website and help centre answers from your help articles. When it can't help, the customer's message arrives here as a ticket — with the conversation so far.

  • Answers only from your help articles, with links to them
  • Says when it doesn't know instead of guessing
  • “Email a person” on the first screen, not hidden behind the bot
  • Unanswered questions drafted into new help articles for you to approve

Up and running in minutes

  1. 1

    Connect your support address

    AskBase spots whether it's Google Workspace or Microsoft 365 and shows only the steps for yours. Nothing to migrate.

  2. 2

    Invite your team

    Owners, admins, members and read-only viewers. Invitations are a link by email.

  3. 3

    Reply as yourself

    Add two DNS records and replies come from [email protected]. Until then they're sent on your behalf.

The details

  • Send a test email to check forwarding before customers write in
  • Failed sends show on the message with a retry button
  • Several support addresses on the bigger plans
  • ⌘ Enter to send
  • Chatbot hand-offs arrive with the customer's whole conversation
  • Roles checked on the server, not just hidden in the interface

Questions people ask

What is help desk software?
Help desk software is where a support team handles customer questions. It turns emails into tickets you can assign, track and close, so nothing gets lost or answered twice.
What's the difference between a help desk and a shared inbox?
A shared inbox lets several people read one address. A help desk adds structure on top: an owner and a status for every ticket, internal notes, and views of what still needs doing. AskBase has both, plus a knowledge base and AI chatbot.
Does it work with Gmail and Outlook?
Yes. You keep your Gmail, Google Workspace, Outlook or Microsoft 365 address and forward it to AskBase. The setup page shows the exact steps for your provider.
Is there a free help desk plan?
The free plan includes a help centre and the AI chatbot. The ticketing inbox for your support email starts on the Starter plan at $29 a month.
Does the AI reply to tickets by itself?
No. The AI answers in the website chatbot, from your articles only. Tickets in the inbox are answered by your team.
How many people can use it?
Each plan includes a number of team members at no extra cost — 3 on Starter, 10 on Growth and 25 on Business.

Works together with

Give every customer question an owner

Connect your support email in minutes. Nothing to migrate.

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