How do I train an AI chatbot on my own data?

You don't need to train anything. Add your help articles — by importing your existing help centre or writing them in AskBase — and the chatbot searches them for every question and answers from what it finds.

What happens when the chatbot doesn't know the answer?

It says it doesn't know rather than guessing, and offers the customer a way to email your team. The question is also added to your content gaps list so you can write the missing article.

Will it work on my website builder?

Yes. It's a single script tag, which works anywhere you can add code to every page: WordPress, Webflow, Shopify, Squarespace, Wix, or through Google Tag Manager.

Which AI model does it use?

Answers are written by Anthropic's Claude, working only from the passages of your articles that match the question.

How is this different from ChatGPT on my site?

A general chatbot answers from everything it has ever read, so it can be confidently wrong about your product. This one only uses your articles, cites them, and refuses when they don't cover the question.

Can I see what customers are asking?

Yes. Every conversation is saved, along with which articles were used and whether the customer found the answer helpful.

AI chatbot

An AI chatbot for your website, trained on your own help articles

Customers ask in their own words and get a straight answer from your documentation — with a link to the article it came from. When the answer isn't in your docs, it says so and offers a person.

Get startedSet up in an afternoon. No credit card.

Built to be right, not just to sound right

Generic chatbots answer everything, confidently, including the things they don't know. That's worse than no chatbot. This one works from your articles and nothing else.

Answers from your content only

It reads your published help articles and answers from those. It won't fill gaps with general knowledge about how products like yours usually work.

Shows its sources

Every answer links to the articles it used, so customers can read more and you can see exactly why it said what it said.

Says “I don’t know”

When nothing in your docs answers the question, it tells the customer honestly and offers to connect them with your team.

Doesn’t make promises

It won't offer refunds, discounts, deadlines or guarantees on your behalf unless your articles actually say so.

A person is one click away

“Email a person” sits next to the chat from the first screen. The message goes to your shared inbox with the conversation attached.

Learns what’s missing

Questions it couldn't answer are grouped and ranked, so the next article you write is the one customers are actually asking for.

Install it in a few minutes, without a developer

1
Add your articles
Import your existing help centre from its web address, or write articles in AskBase. The chatbot is ready as soon as they're in.
2
Paste one line of code
Put the snippet on your site — there are steps for WordPress, Webflow, Shopify and Google Tag Manager. It only runs on the websites you list.
3
Make it yours
Choose the colour, the greeting and suggested questions. You see the real chatbot answering while you style it.

The details that matter once it’s live

Answers stream in as they're written, in about as long as it takes to read them
Works in its own sealed box, so it can't break your site's styles
Only works on the websites you allow — nobody can copy it onto theirs
Rate limits stop anyone running up your bill
Every conversation is saved so you can review what customers asked
Thumbs up and down on each answer tell you what's working

Questions people ask

How do I train an AI chatbot on my own data?: You don't need to train anything. Add your help articles — by importing your existing help centre or writing them in AskBase — and the chatbot searches them for every question and answers from what it finds.
What happens when the chatbot doesn't know the answer?: It says it doesn't know rather than guessing, and offers the customer a way to email your team. The question is also added to your content gaps list so you can write the missing article.
Will it work on my website builder?: Yes. It's a single script tag, which works anywhere you can add code to every page: WordPress, Webflow, Shopify, Squarespace, Wix, or through Google Tag Manager.
Which AI model does it use?: Answers are written by Anthropic's Claude, working only from the passages of your articles that match the question.
How is this different from ChatGPT on my site?: A general chatbot answers from everything it has ever read, so it can be confidently wrong about your product. This one only uses your articles, cites them, and refuses when they don't cover the question.
Can I see what customers are asking?: Yes. Every conversation is saved, along with which articles were used and whether the customer found the answer helpful.

Works together with

Put an honest AI chatbot on your site

Import your help articles and have it answering customers this afternoon.

Get started