What is a customer support chatbot?

A chat on your website that answers customers' questions without waiting for your team. This one answers from your help articles, links the ones it used, and passes anything they don't cover to your team by email.

Is it an AI support agent?

It does the first round of answering, like a support agent would, but only answers questions. It doesn't take actions in other systems, such as issuing refunds or changing an account; those go to your team.

Can I use it as a chatbot for FAQs?

Yes. Add your FAQs as articles and it answers from them, in the customer's words rather than only exact matches. If you don't have FAQs yet, the free AI FAQ generator drafts them from your website.

How do I train an AI chatbot on my own data?

You don't need to train anything. Add your help articles — by importing your existing help centre or writing them in AskBase — and the chatbot searches them for every question and answers from what it finds.

What happens when the chatbot doesn't know the answer?

It says it doesn't know rather than guessing, and offers the customer a way to email your team. The question is also added to your content gaps list so you can write the missing article.

Will it work on my website builder?

Yes. It's a single script tag, which works anywhere you can add code to every page: WordPress, Webflow, Shopify, Squarespace, Wix, or through Google Tag Manager.

Which AI model does it use?

Answers are written by Anthropic's Claude, working only from the passages of your articles that match the question.

How is this different from ChatGPT on my site?

A general chatbot answers from everything it has ever read, so it can be confidently wrong about your product. This one only uses your articles, cites them, and refuses when they don't cover the question.

Can it answer in other languages?

Yes. It answers in the language the customer asks in, from your articles, and the chat's own buttons come in 24 languages. Offer translated articles too and it links those.

Can I see what customers are asking?

Yes. Every conversation is saved, along with which articles were used and whether the customer found the answer helpful.

Customer support chatbot

An AI chatbot for customer support that answers from your help centre

Customers ask on your website in their own words and get a straight answer from your help articles, with a link to the article it came from. When the answer isn't there, it says so and hands them to your team.

Free. Try it on your own site before you sign up.

Using it internally? Sign up without a website

Built to be right, not just to sound right

Generic chatbots answer everything, confidently, including the things they don't know. That's worse than no chatbot. This one works from your articles and nothing else.

Answers from your content only

It reads your published help articles and answers from those. It won't fill gaps with general knowledge about how products like yours usually work.

Shows its sources

Every answer links to the articles it used, so customers can read more and you can see exactly why it said what it said.

Says “I don’t know”

When nothing in your docs answers the question, it tells the customer honestly and offers to connect them with your team.

Doesn’t make promises

It won't offer refunds, discounts, deadlines or guarantees on your behalf unless your articles actually say so.

A person is one click away

“Email a person” sits next to the chat from the first screen. The message goes to your shared inbox with the conversation attached.

Learns what’s missing

Questions it couldn't answer are grouped and ranked, so the next article you write is the one customers are actually asking for.

Customer support, not just a chat window

A support chatbot is only as good as what happens when it can't help. Here, the hand-over goes to your team's inbox, and what your team answers makes the next answer better.

Hands over to your inbox

When a customer chooses “Email a person”, the message lands in your shared inbox with the chat attached, so nobody asks them to repeat themselves.

Replies start from a draft

Your team answers from a reply the AI has drafted from your articles, and edits it before anything is sent.

Every reply teaches it

What your team tells customers becomes a suggested article update. Nothing changes in your help centre until a person approves it.

What it doesn’t do

It answers questions; it doesn’t issue refunds or change accounts in other systems. And there’s no live chat: the chat is the AI, with your team a click away by email. If you need those, see how other AI customer service tools compare.

Install it in a few minutes, without a developer

1
Add your articles
Import your existing help centre from its web address, or write articles in AskBase. No help centre yet? AskBase drafts one from your website, or start with an FAQ from the free AI FAQ generator.
2
Paste one line of code
Put the snippet on your site — there are steps for WordPress, Webflow, Shopify and Google Tag Manager. It only runs on the websites you list.
3
Make it yours
Choose the colour, the greeting and suggested questions. You see the real chatbot answering while you style it.

One chatbot or several, each knowing what it should

Put a different chat in your app, on your API docs and on your marketing site, each with its own look and the collections it answers from.

Answers in the customer’s language

Customers ask in any language and get the answer in it. The chat itself comes in 24 languages.

Scoped to what it’s for

Limit a chat to some collections, or leave some out: the in-app chat knows the app, the one on your API docs knows the API.

The details that matter once it’s live

Answers stream in as they're written, in about as long as it takes to read them
Works in its own sealed box, so it can't break your site's styles
Only works on the websites you allow — nobody can copy it onto theirs
Rate limits stop anyone running up your bill
Every conversation is saved so you can review what customers asked
Thumbs up and down on each answer tell you what's working

Questions people ask

What is a customer support chatbot?: A chat on your website that answers customers' questions without waiting for your team. This one answers from your help articles, links the ones it used, and passes anything they don't cover to your team by email.
Is it an AI support agent?: It does the first round of answering, like a support agent would, but only answers questions. It doesn't take actions in other systems, such as issuing refunds or changing an account; those go to your team.
Can I use it as a chatbot for FAQs?: Yes. Add your FAQs as articles and it answers from them, in the customer's words rather than only exact matches. If you don't have FAQs yet, the free AI FAQ generator drafts them from your website.
How do I train an AI chatbot on my own data?: You don't need to train anything. Add your help articles — by importing your existing help centre or writing them in AskBase — and the chatbot searches them for every question and answers from what it finds.
What happens when the chatbot doesn't know the answer?: It says it doesn't know rather than guessing, and offers the customer a way to email your team. The question is also added to your content gaps list so you can write the missing article.
Will it work on my website builder?: Yes. It's a single script tag, which works anywhere you can add code to every page: WordPress, Webflow, Shopify, Squarespace, Wix, or through Google Tag Manager.
Which AI model does it use?: Answers are written by Anthropic's Claude, working only from the passages of your articles that match the question.
How is this different from ChatGPT on my site?: A general chatbot answers from everything it has ever read, so it can be confidently wrong about your product. This one only uses your articles, cites them, and refuses when they don't cover the question.
Can it answer in other languages?: Yes. It answers in the language the customer asks in, from your articles, and the chat's own buttons come in 24 languages. Offer translated articles too and it links those.
Can I see what customers are asking?: Yes. Every conversation is saved, along with which articles were used and whether the customer found the answer helpful.

Works together with

Put an honest AI chatbot on your site

Start from your website: we draft the articles it answers from, and you approve them.