Knowledge base software

A knowledge base people actually use

Write articles once and publish them as a fast, searchable help centre on your own domain — with team-only knowledge alongside, and an AI that answers from all of it.

Get started freeSet up in an afternoon. No credit card.

Easy to write, easy to find

A knowledge base only works if your team keeps it current and people find the answer in seconds. Everything here is built around those two things.

An editor that stays out of the way

Headings, lists, tables, links and code blocks. Paste or drop images straight in. Drafts stay private until you publish.

Search that finds the right article

People type a few words and get matching articles with the relevant sentence highlighted.

Your own domain

Publish at help.yourcompany.com, or use the free yourname.askbase.com address you get straight away.

Browsable categories

Articles are grouped by category on the home page, with recently updated ones up top.

Links that never break

Rename an article or move from another tool and old addresses forward to the right page automatically.

Version history

Every save is kept with who made it. Compare any version with today's and restore it in one click.

Write it once. Choose who sees it.

Each article has one setting for who it's for, so your team's knowledge lives next to your help centre without ever leaking into it.

  • Everyone: on your help centre, in search, and answered from by the AI
  • AI only: the AI can answer from it, but it isn't listed
  • Team only: for your team and their AI drafts, never shown to customers
  • One search across all of it for your team

An AI that answers from it, and knows when to stop

The AI turns your articles into answers. It never answers from anywhere else — and it tells you what's missing.

Answers with sources

It answers in plain language on your site and help centre, and links the articles it used.

No made-up answers

When your articles don't cover a question, it says so and offers a person instead of guessing.

Shows you what's missing

Questions it couldn't answer are grouped by meaning, so you know which article to write next.

Your knowledge base, live this afternoon

  1. 1

    Bring your articles

    Import your existing help centre from its web address, or let AskBase draft a first version from your website.

  2. 2

    Publish on your domain

    Use your free AskBase address, or connect help.yourcompany.com with two DNS records.

  3. 3

    Turn on the AI

    One switch puts the chat on your help centre; one line of code puts it on your website.

Questions people ask

What is knowledge base software?
A tool for writing, organising and publishing articles so people can find answers themselves — customers on a help centre, your team in an internal knowledge base.
Can I host my knowledge base on my own domain?
Yes. Connect help.yourcompany.com with two DNS records. Until then your help centre lives at a free AskBase address.
Can I import articles from another tool?
Yes. Give AskBase your current help centre's address and it imports the articles with their formatting. On your own domain each article keeps its address, so links and search rankings carry over.
Can I keep some articles internal?
Yes. Mark an article team only and it never appears on the help centre or in customer answers, but your team can search it and their AI drafts use it.
Is it good for SEO?
Pages are fast, have proper titles and descriptions, and keep their addresses when you move from another tool, so rankings you've earned aren't lost.
Is there a free plan?
Yes: a published help centre, the AI chat and 50 AI answers a month, with no credit card and no time limit.

Works together with

Publish a knowledge base people actually use

Free to start. Import your articles, or let AskBase draft them from your website.